Refund policy

General Refund/Replacement/Exchange Policy

All items listed on Youvora is non-returnable due to hygiene and personal care nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

If customers are discovered to misuse the Refund/Replacement policy through frequent returns, cancellations, or refusal to accept placed orders, Youvora retains the authority to issue warnings, suspend, block, or terminate their accounts as deemed necessary.

Customer is requested to provide a full unboxing video of the item/items delivered to them.

All issues will be considerable within 2 business days from the time order has been delivered.

Replacement/ Exchange Policy

Products may be eligible for replacement or exchnage  only if we have the exact same item in stock. If the replacement or exchnage request is placed and the we do not have the exact same product in stock, a refund would be issued accordingly.

To avail replacement in case of damage or defect customers are mandatory require to provide us the image and unboxing video to our customer support team at youvora@skngroup.net, Returned items will be subject to inspection, and a refund or exchange will be granted if the products are returned in their original, unopened, unused, and sellable condition. To initiate a refund, it is essential that all the required components of the original packaging accompanying the order remain intact. We reserve the right to reject a return request if the condition of the product received is not up to the standards set by us.

Customer is requested to provide a full unboxing video of the item/items delivered to them.

A replacement cannot be shipped to an alternate address. We suggest returning the item for a refund and creating a new order with the updated address.

In the event customers are found to misuse the policy by excessively returning, or cancelling or not accepting the orders placed, Youvora reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

Once an exchange or replacement request has been initiated, we will not process any refunds for the item(s). By submitting an exchange or replacement request, the customer agrees to this policy and understands that refunds are not applicable after the request has been raised.

Refund Policy

Product are eligible for refund only if the received item/items are in damaged or in defective condition, refund will be issue to original payment method only.

To avail refund in case of damage or defect customers are mandatory require to provide us the image and video to our customer support team at youvora@skngroup.net, so we can investigate the issue and resolve the query.

All refund will be made only when we received the item in our warehouse facility. Every transaction that has been initiated from us will take 6-7 business days to reflect in customer`s bank account depending on respective bank policies.

If the request is raised for replacement or post delivery refund due to damaged condition, defective or different item delivered, and the consignee/customer is not available to handover the return, in this case the request will be cancelled and no refund or replacement will be initiated from Youvora.

Customer is requested to provide a full unboxing video of the item/items delivered to them.

Cancellation Policy:

If you wish to cancel your order after it has been confirmed, we kindly invite you to reach out to our Customer Care team who will assist you in the process.